Support
We read every message
Most questions are answered below. If yours is not, write to us and a human will reply.
Common questions
The app will not load, or shows a connection error
Close the app fully and reopen it, then check that you are on a working connection. If it still will not load, make sure you are on the latest version from the App Store, because older versions can lose access to the service. If the problem survives an update, write to us with your device model and iOS version.
How do I restore a purchase?
Open the app and tap Restore Purchases on the paywall. Restores use the Apple ID that originally bought the subscription, so make sure you are signed in with that one.
How do I cancel my subscription?
Subscriptions are managed by Apple, not inside the app. Open the Settings app, tap your name, then Subscriptions, then Starpath, then Cancel Subscription. Cancelling during a free trial means you are never charged.
How do I delete my account and my data?
In the app, open Profile and choose Delete Account. This permanently removes your goals, routines, entries and your account itself. It cannot be undone, and it does not cancel an active subscription, so cancel that separately in Settings.
I was charged after cancelling
Refunds are handled by Apple, not by us. Go to reportaproblem.apple.com, sign in, and choose the purchase. Send us a note as well and we will help you follow it up.
Can I use Starpath on more than one device?
Yes. Sign in with the same Apple ID and tap Restore Purchases, and your subscription applies on every device you use.
Write to us
Prefer email? Write to support@dvnsolutions.ch. Starpath is made by DVN Solutions.